Care, maintenance and return
We want your car life to be easy. Here we've gathered the most important things when driving a company car from NF Fleet.rån NF Fleet.
We want your car life to be easy
On these pages, we have tried to gather the most important and most requested information so that you easily and clearly see what needs and should be done with your company car. By taking care of your car and following routines and intervals, you also minimize the risk of incurring unforeseen costs when the car is returned.
Top 4 things during the agreement period:
- Take care of the car both inside and out continuously
- Follow the manufacturer’s service plan and always have it serviced by a workshop in our service network.
- Check the car regularly so that you can detect any damage early. Damages need to be reported to the insurance company as soon as possible (usually within one month from the time of the incident). Then contact one of our workshop partners.
- Make sure that everything is included in the return of the car (see our checklist in the section "Return of the car" below). This way you save both time and money. You would be surprised if we told you how many people fail to return a set of tires, an extra key or the luggage cover.
Maintenance, service & care
Service
Make sure to service the car according to the car manufacturer's instructions by a workshop in our service network
With the help of My NF Fleet you can see which of the workshops in our service network that are closest to you. In the car service book, you will find information about what service intervals that apply for your car.
You are responsible for the service being carried out on time in accordance with the regulations and you are also responsible for making the appointment.
Guaranteed service time
As a driver of an NF Fleet car, you have access to our service network, where many workshops guarantee you a service time within five working days.
Tyres
The tyre workshop checks the wear on the tyres at each tyre change. We would recommend you to also examine the tread depth on the tyres yourself at regular intervals. By law, the tread depth must not be less than 1,6 mm on summer tyres and 3 mm on winter tyres.
You should also check the tyre pressure regularly. With the right pressure in the tyres, your car rolls better and consumes less fuel. If you are driving your car with 80 % of the recommended pressure, your fuel consumption will increase by 3% and the tyre life will decrease by a fifth. Recommended pressure for your car can be found in the instruction manual.
Regardless of whether you let a tyre workshop change your tyres or if you change them yourself, the wheel bolts should be re-tightened after five to ten metric miles.
Daily care
As a driver you are responsible for keeping the car in good condition, e.g. that the car is washed regularly and that oil, tyre pressure and lamps are checked on a regular basis.
Inspection
When it’s time for inspection, you’ll receive a requsition from us well in advance of the due date. You book your inspection yourself to find a time and place that suits you.
Did you know?
By notifying and repairing any damage before returning the car, you minimize the risk of possible damage billing in connection with the termination of the contract.
My NF Fleet
My NF Fleet - your help on the way
Avoid remember-notes with mileage and dates, report your driver's journal directly in our customer portal My NF Fleet.
Are you traveling abroad with your company car? The documents you need are just a few taps away. Do you need to order or block a fuel card? Have you had an engine stop? Or do you wish to find your nearest workshop? My NF Fleet gives you practical tools and access to information wherever you are.
With My NF Fleet you can, among other things:
- Keep and report your driver's journal
- Report congestion taxes and infrastructure charges
- Find the nearest workshop
- Manage your fuel cards and see your refueling
- Order a foreign permit and a green card
- Report a damage
- Get roadside assistance
Log in
To access the tool, you need an account. Please reach out to our customer service team and they will happily help you.
Are you a Fleet Manager?
As a Fleet Manager you can access reports and information about your fleet in the tool.
Insurance & guarantees
If you have any questions regarding damages and insurance, please contact NF Fleet’s insurance department.
If an accident should occur, it’s important that you report your damage as soon as possible to the insurance company that handles the damage guarantee for your car brand. Some insurance companies require that a report must be made within one month from the date of the accident, otherwise they won’t reimburse you for the damage. You can easily fill in an application online.
Do you have a stone chip or need to change your windshield?
Book an appointment with Carglass on +46 (0)771 57 55 75 or via this link and they will also handle the claim for you.
Do you have questions regarding your insurance?
Please contact our Customer Care Team on 08-501 123 60.
For whom does the insurance apply?
The insurance applies to the car regardless of who drives it. But, if you are going to lend the car to another driver, you should have it approved by your employer.
Return of the car
By planning ahead and ensuring that your car is in good condition, you can avoid unnecessary costs and make the return process as smooth as possible. Here, we guide you through the vehicle return, what you need to prepare, and the options available to you.
Your options when the contract expires
- Return the car
Your contract ends and you return the car in accordance with our guidelines. - Extend the contract
Contact our Customer Care team to explore the possibility of extending your lease agreement. - Buy the car
Would you like to buy your car? You can read more about driver buy-outs at the bottom of the page.
Please note that approval from your employer or fleet manager may be required if the car is a company car.
Things to consider before returning the car
To avoid additional costs, the car must be returned in accordance with the terms of the agreement.
- Any damage must be reported and repaired
- The service history must be complete
- The car must be clean inside and out
- All associated equipment must be included
If damage occurs shortly before return and cannot be repaired in time – contact us to see what options are available.
Checklist
It is common to forget to return spare keys and privacy covers for luggage compartment – something that can cost not only time but also money. In essence, everything you received with the car upon delivery must be returned along with the car. Here is a checklist to help you avoid forgetting anything:
- All keys and any alarm units
- Manuals and service history
- Summer and winter tyres on original rims (please note that wheels left in the car should be positioned so as not to damage the interior; we recommend storing them in tyre bags and laying them flat)
- Spare wheel and/or tyre repair kit/puncture repair kit
- Other equipment, such as a charging cable, padlock for wheel bolts, tow bar key, remote control for the heater
The car must be returned in contractual condition, otherwise a liability arises for the lessee. What is accepted as normal or abnormal wear, you will see examples of below.
How to return your car
Step 1: Register your return
Register your return by completing our online form. When you submit the form, a pick-up will be scheduled for the car. The date you enter as the return date on the form is the date on which the lease agreement ends and the date from which we will arrange pick-up. You can complete the form up to four weeks before the date the car is available for pick-up and no later than the expiration date. If you register your return later, the agreement will only end once we have received your details.
How the return takes place depends on your situation – if you are collecting a new car, you leave your car with the dealer where you collect your new car; if you are not getting a new car, you should, if possible, leave the car in your employer’s car park or at a location that has been agreed with us.
If you live in the Stockholm area, you can instead return the car directly to us at our facility in Täby Kyrkby (Eldarvägen 5) or Vallentuna (Moränvägen 12). Opening hours are weekdays 07:00–17:00. When returning the car to one of these facilities, you do not need to fill in the form in advance; registration is done on site.
To the return form
Step 2: Prepare the car
Before returning the car, it is recommended to check its condition. Check both the interior and exterior in natural light to spot any damage or wear and tear early on. Minor repairs before return can help avoid unnecessary costs during the inspection. For extra guidance, you can refer to our assessment criteria
Step 3: Inspection and return
Once the car has been returned, it is inspected for damage by an independent valuation company. The technician assesses the condition of the car and determines whether any damage is due to normal wear and tear and whether it will affect the car’s value. An inspection report is drawn up and any damage is documented in writing and with photos.
Please note that damage not considered normal wear and tear must be repaired before return. If the car is returned with damage that affects its value, you will be charged retrospectively.
You can read more about how damage is assessed under ‘Assessment criteria’ further down the page.
Assessment criteria
Through the link below, you will find the guidelines on the basis of which your company car will be assessed upon return. These criteria are a complement to the general conditions.
The damage inspection is performed by an independent valuation company. The technician assesses the condition of the vehicle and distinguishes between accepted wear and tear and not accepted that may be charged to the lessee. A report is made of the inspection and any damage is photographed.
Remember that damage that is not accepted must always be repaired before returning the car. In all cases, all damages must be reported within the time stated in your warranty certificate.